![]() Please install it from the installation CD or manufacturer’s website and try again.” ![]() “ You need a WIA driver to use this device. Technician’s follow up 5: 1) Do you use any 3rd party scan utility or Canon’s official utility? 2) Please provide a screenshot of the error message.Ĭustomer’s Reply: This is the message I received. If it doesn’t work, then please explain the complete problem in detail OR communicate with us quickly so that we can give you a solution.Ĭustomer’s Reply: The message I received was pretending to be the driver. ![]() Technician’s follow up 4: Have you tried the last given scan utilities? If you have tried them, please try them once. Technician’s follow up 3: Which software have you tried from them? Which one gives you this message? Have you tried method2 (the basic one)?Ĭustomer’s Reply: SIR I AM NOT ABLE TO SCAN THE DOCUMENT THROUGH MY IMAGE CLASS MF 3010. ![]() Click here to download: 0200001559/07/ToolBox_ 4911mf18_Win_EN.exeĬustomer’s Reply: SOMEHOW I HAVE INSTALLED THE PROGRAM BUT THE MESSAGE I GET WHEN I CLICK IS THAT AN UNSUPPORTED SCANNER. Method3: Scan using third-party scanning utilities – Download one of the following 3rd party scanning tools and install it and use it for the scan.įollow up 2.2: I found one more canon official toolbox utility for this particular printer which helps you scan documents, please try this as well. ![]()
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